Three different types of Hotlines are listed on this page.

Crisis hotlines provide crisis workers who are available 24/7 to help you cope with an immediate crisis regarding HIV/AIDS.

Information hotlines provide additional information and resources on HIV/AIDS including:

  • Clinical Research
  • Information for friends, family and health care providers
  • Literature
  • Medical practice guidelines
  • Treatment and prevention 

 Treatment hotlines
provide information about HIV treatment options, which medications are being used in treatment and what can be done if treatment is not working.

Many hotlines offer help in Spanish as well as other languages.

Crisis Hotlines
CrisisLink Hotline (24/7)

CrisisLink offers a 24-hour suicide, crisis, and information and referral hotline. Staffed by trained volunteers and crisis line workers, this free service gives individuals problem-solving skills and information regarding community resources so that they may better cope with emotional, personal and family crisis.
CrisisLink Hotline

Crisis Line of Central Virginia (24/7)
434-947-HELP (4357)
800-273-TALK (8255)
Crisis Line of Central VA

National Suicide Prevention Lifeline (24/7)
800-273-TALK or 800-237-8255
National Suicide Prevention Lifeline

National Runaway Switchboard
800-RUNAWAY or 800-786-2929 (24/7)
TDD: 800-621-0394

Provides crisis intervention, information and referral, message delivery and conference calls to runaway and homeless youth, family members and others.  Provides free bus ride home to qualified youth.
National Runaway Switchboard

Information Hotlines
Virginia STD/AIDS Hotline
In Virginia:  800-533-4148
In Virginia Hispanic Line:  800-322-7432
Virginia STD/AIDS Hotline

AIDSInfo (National Institute of Health)
800-HIV-0440 or 800-448-0440 (M,T,W,Th,F 12:00 Noon-5:00 pm, ET)
TTY/TDD:  888-480-3739

Offers the latest federally-approved information on HIV/AIDS clinical research, treatment and prevention, and medical practice guidelines for people living with HIV/AIDS, their families, friends, health care providers, scientists and researchers.

National Centers for Disease Control (CDC) and Prevention Info Hotline
800-232-4636 (24/7)
TTY:  888-232-6348
Email CDC

Provides nationwide test site referrals, counseling, literature, clinical trials information, referrals and a wide scope of other HIV/AIDS/STD/TB-related resources.
National Centers for Disease Control (CDC)

Gay, Lesbian, Bisexual and Transgender National Hotline
888-THE-GLNH or 888-843-4564 (M,T,W,Th,F 4:00 pm-12:00 Midnight; Sa 12:00 Noon-5 pm, ET)

Provides nationwide toll-free peer-counseling and information and referral.
The Gay, Lesbain, Bisexual and Transgender National Hotline

Gay, Lesbian, Bisexual and Transgender Youth Talkline (ages 25 years & younger)
800-246-PRIDE or 800-246-7743

Provides peer-counseling, information and local resources.
The Gay, Lesbian, Bisexual and Transgender Youth Talkline

Gay Men's Health Crisis Hotline (GMHC)
800-AIDS-NYC or 800-243-7692 (M,T,W,Th,F 10:00 am - 9:00 pm, ET)

Offers information, emotional support and referral services.
Gay Men's Health Crisis Hotline

HIPS Hotline (Helping Individual Prostitutes Survive)
800-676-HIPS or 800-676-4477 (24/7)

Addresses the impact of HIV/AIDS/STDs, discrimination, poverty, violence and drug use on the lives of individuals engaged in sex work.  Offers harm reduction oriented health information for sex workers and their families.
HIPS Hotline

National Sexually Transmitted Disease (STD) Hotline
800-227-8922 (M,T,W,Th,F 9:00 am - 8:00  pm, ET)
TTY/TDD:  800-243-7889

Provides information, materials and referrals to anyone concerned about sexually transmitted infections (STI).  Health communications specialists answer STI questions on topics such as transmission, risk reduction, prevention, testing and treatment.
Nationally Sexually Transmitted Disease (STD) Hotline

Women Alive
800-554-4876 (M,T,W,Th,F 8:00 am - 2:00 pm, ET)

National hotline staffed by HIV-positive women.  Geared for HIV-positive women who seek peer support or treatment information.  Also provides DearDebbie which answers email questions about treatment options, new therapies or drug interactions and side-effects at e-mail.
Women Alive

Treatment Hotlines
AIDSInfo--US Department of Health and Human Services
800-HIV-0440 or 800-448-0440 (M,T,W,Th,F 12:00 Noon - 5:00 pm, ET)
TTY:  888-480-3739
Fax:  301-519-6616
Live Help AIDSInfo Chat Room

Callers can speak with experienced health specialists for information about approved HIV treatments and help in locating HIV/AIDS clinical trials across the USA.

AIDS Treatment Data Network
800-734-7104 (M,T,W,Th,F 9:00 am - 5:00 pm, ET)
Email AIDS Treatment Data Network

Provides no-fee case management services, insurance advocacy, counseling and treatment information and referrals to people with HIV/AIDS, chronic hepatitis and other diseases.
AIDS Treatment Data Network

Project Inform
800-822-7422 (M,T,W,Th,F 1:00 pm - 7:00 pm, ET)
800-628-9240 AIDS/HIV Nightline (Su,M,T,W,Th,F,Sa 8:00 pm - 8:00 am, ET)
Email Project Inform

Trained volunteer operators and staff, many of whom live with or are impacted by HIV, answer questions about HIV care and treatment issues.  Also provides links to local medical, social support and other services.
Project Inform